Your appointment with Health in Mind

Thank you for booking your appointment with Health in Mind. Your appointment details were confirmed through the online choose and book system. You will be sent a reminder prior to your appointment.

This is for an initial assessment where we will review with you your current circumstances and discuss what support might be appropriate.

Sussex Partnership Foundation Trust is a training organisation therefore your appointment could be with a clinician in training.

We want to make our service as easy to access as possible and as a team we are always thinking about whether we can improve what we do. The Health in Mind team would really like to hear from you about your booking experience and what we can do to make it better. Please consider completing our short survey which can be found by following this link https://www.smartsurvey.co.uk/s/VSIGZJ/

How to attend your appointment

Here is some further information about your appointment and how we will contact you:

• Telephone appointments - If you booked a telephone appointment our team will call you on the phone number provided. This call will be from a withheld number.

Before the appointment

• To make the most of your time you will need to answer some questions before your appointment, these are to monitor how you are doing and to make sure we can provide you with the appropriate support.
• You will need to access our Patient Portal to complete these questions. The Patient Portal can be accessed from this link: https://tx.vc/r/1lYPv
• To log in you will need your personal secure ID, this will be sent to you via text and contains 9 numbers. 

What to do to prepare for your appointment

• Please complete the questionnaires that we will send to you via the patient portal.
• Take a look at, and complete the Service Equality Monitoring form in advance of the session - the team member will ask you these questions in your assessment appointment. To download a copy of our Service Equality Monitoring form please click here. Alternatively you can call us and we can send a printed copy.
• You might like to also look at our resource page, or; 
• Take a look at Better Health - Every Mind Matters Wellbeing tips

If you have any questions regarding your appointment or need to cancel/rearrange, please email us at SPNT.healthinmind@nhs.net or alternatively telephone us on 0300 00 30 130.

Our main office is open Monday – Friday, except bank holidays, 9:00am to 5:00pm

If you miss or cancel an appointment we are able to offer an alternative one but there may be a wait. However, if you cancel or miss a second appointment during your treatment we may not be able to offer you any further appointments. We appreciate that the reason for a cancellation or not attending an appointment is often due to an unforeseen event, however, we are unable to offer open ended appointments. Thank you for your understanding.

Research

Sussex Partnership NHS Trust is a research-active Organisation. As a service user of Health in Mind, we will endeavour to let you know about opportunities to be involved in relevant research (with no obligation to take part. If you would prefer to opt-out of being contacted about research, please contact us at SPNT.healthinmind@nhs.net For more information on research within the Trust and Health in Mind please visit our Research Page

Privacy statement

If you wish to see the Sussex Partnership NHS Foundation Trust privacy statement or read more about your information and how we use it, please go to www.sussexpartnership.nhs.uk/confidentiality

Immediate or Urgent support

Health in Mind is a therapy service and not and urgent care or crisis service. 

If your needs are urgent, please visit our Urgent Help Page for information on what we mean by urgent help and crisis and a list of useful numbers and websites.